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Product Manager – Service Engineering
Job Description:
- Define product vision, strategy, and roadmap for Service Information and Technical Publications solutions across the Windchill product development lifecycle
- Engage customers, partners, analysts, and field teams to understand business challenges and market opportunities
- Translate business requirements into epics, user stories, and prioritized product backlogs
- Engage R&D teams on technical discussions and guide implementation approaches and backlog execution through product releases
- Evaluate emerging technologies and identify opportunities to leverage AI and automation
- Partner with R&D and UX teams to design and deliver innovative, AI-powered solutions
- Drive Agile planning, backlog management, prioritization, and story acceptance
- Support product launches, sales enablement, and go-to-market activities
- Collaborate across Product Management, R&D, Sales, Support, and Partners
- Influence product strategy across a complex software portfolio
Requirements:
- Strong foundation in modern Product Management practices, with inbound skills and ability to translate customer needs into successful enterprise solutions
- Experience with Agile/Scrum methodologies, backlog management, and user story development
- Strong understanding of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), and Technical Publications
- Proven implementation experience in service content workflows of enterprise software applications, including structured content, publishing, and content delivery
- Knowledge of technical documentation standards: DITA 2.0, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs
- Understanding of Azure, AWS, REST APIs, microservices, and modern SaaS architectures
- Familiarity with enterprise search, metadata, taxonomy, and information architecture
- Strong passion for AI and emerging technologies
- Understanding of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants
- Experience identifying and delivering AI-powered customer solutions
- Ability to translate AI innovations into product strategy and measurable business value
- Knowledge of AI applications for content creation, translation, knowledge management, and service operations
- Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field
- 10+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines
- Proven success delivering enterprise software products from concept through market adoption
- Ability to work effectively with highly technical teams and executive stakeholders
- Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC
Benefits:
- Performance-based bonus eligibility
- Employee share purchase program (ESPP) with discounted PTC stock
- Potential eligibility for equity programs
- Medical, dental and vision insurance
- Paid time off and sick leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Generous commuter subsidy for office-assigned employees