Product Manager – Service Engineering

Job Description:

  • Define product vision, strategy, and roadmap for Service Information and Technical Publications solutions across the Windchill product development lifecycle
  • Engage customers, partners, analysts, and field teams to understand business challenges and market opportunities
  • Translate business requirements into epics, user stories, and prioritized product backlogs
  • Engage R&D teams on technical discussions and guide implementation approaches and backlog execution through product releases
  • Evaluate emerging technologies and identify opportunities to leverage AI and automation
  • Partner with R&D and UX teams to design and deliver innovative, AI-powered solutions
  • Drive Agile planning, backlog management, prioritization, and story acceptance
  • Support product launches, sales enablement, and go-to-market activities
  • Collaborate across Product Management, R&D, Sales, Support, and Partners
  • Influence product strategy across a complex software portfolio

Requirements:

  • Strong foundation in modern Product Management practices, with inbound skills and ability to translate customer needs into successful enterprise solutions
  • Experience with Agile/Scrum methodologies, backlog management, and user story development
  • Strong understanding of Product Lifecycle Management, Manufacturing Engineering, Service Engineering, Service Lifecycle Management (SLM), and Technical Publications
  • Proven implementation experience in service content workflows of enterprise software applications, including structured content, publishing, and content delivery
  • Knowledge of technical documentation standards: DITA 2.0, DITA-OTK, Industry 4.0, S1000D, iiRDS, and eIFUs
  • Understanding of Azure, AWS, REST APIs, microservices, and modern SaaS architectures
  • Familiarity with enterprise search, metadata, taxonomy, and information architecture
  • Strong passion for AI and emerging technologies
  • Understanding of Generative AI, LLMs, RAG architectures, semantic search, vector databases, knowledge graphs, and AI assistants
  • Experience identifying and delivering AI-powered customer solutions
  • Ability to translate AI innovations into product strategy and measurable business value
  • Knowledge of AI applications for content creation, translation, knowledge management, and service operations
  • Bachelor's degree in Engineering, Computer Science, Information Systems, Technical Communication, or a related field
  • 10+ years of experience in Product Management, Technical Product Management, Engineering, Solution Architecture, or related disciplines
  • Proven success delivering enterprise software products from concept through market adoption
  • Ability to work effectively with highly technical teams and executive stakeholders
  • Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC

Benefits:

  • Performance-based bonus eligibility
  • Employee share purchase program (ESPP) with discounted PTC stock
  • Potential eligibility for equity programs
  • Medical, dental and vision insurance
  • Paid time off and sick leave
  • Tuition reimbursement
  • 401(k) contributions and employer match
  • Flexible spending accounts
  • Life insurance
  • Disability coverage
  • Generous commuter subsidy for office-assigned employees
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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