Customer Service Representative (Remote - Must reside in Hawaii)

Customer Service Representative (Remote – Must reside in Hawaii)
Summary:
Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule.
Key Responsibilities
  • Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.
  • Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.
  • Accurately complete data entry, call logs, and follow-up documentation in a timely manner.
  • Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.
  • Perform pre-screenings and intake support as required by specific service contracts.
  • Maintain strict confidentiality and professionalism at all times.
  • Participate in ongoing training in human services, customer care, and technology systems.
  • Share feedback with the manager regarding community needs or resource gaps.
  • Contribute to a positive and collaborative team environment.
  • Be available to assist during emergency activations (e.g., natural disasters or crisis response).
  • Perform additional duties as assigned.
Preferred Skills & Experience
  • Friendly, empathetic, and professional communication style.
  • Experience handling calls from individuals in crisis or high-stress situations.
  • Background in customer service, social services, healthcare, or nonprofit work preferred.
  • Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.
  • Strong organizational and interpersonal skills, with the ability to multitask effectively.
Education & Experience
  • High school diploma or GED required.
  • Prior call center or customer service experience preferred.
  • Experience in nonprofit or human services settings is a plus.
Additional Information:
  • Job Type: Temporary Opportunity 1-3 months with possible extension
  • Pay: $17.38/hr
  • Shifts are: 7:00 a.m.–4:00 p.m. or 1:00 p.m.–10:00 p.m., 40 hours per week. The call center operates 7 days a week, and shift assignments rotate every 2 weeks.
  • Location: fully remote, Must reside in Hawai‘i
  • Employment is contingent upon the successful completion of a background check and drug screening.
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website:

Location: Honolulu, HI

***No relocation, In-state applicants only. Must be available to interview immediately.***
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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