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Customer Experience Representative - Detroit Airport

September 12, 2026

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This pay for this position is $19 per hour. This position is located at the Detroit Metro Airport (DTW) – 338 Lucas Dr. Detroit, MI 48242 (Romulus area). We offer:<ul type="disc"><li>Paid time off</li><li>Employee rental car discounts</li><li>Retirement savings plan including 401k with matching profit sharing</li><li>Health Insurance</li><li>Life Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Training and development</li></ul> Schedule:<ul><li>This will be a Full Time position.</li><li>This position is a union environment and requires open availability, including mornings, afternoons, evenings, weekends and holidays to accommodate any schedule during a shift bid.</li></ul> We are hiring now for immediate openings. Responsibilities include:<ul><li>Meet and greet customers in a professional, friendly, and timely manner</li><li>Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>Assist to assess condition of rental upon return</li><li>Notify Management of any known customer problems</li><li>Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>Perform miscellaneous and backup duties job-related duties as assigned</li><li>Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>Maintain a regular and reliable level of attendance and punctuality</li><li>Perform miscellaneous job-related duties as assigned</li></ul> Equal Opportunity Employer/Disability/Veterans <ul><li>Must be at least 18 years old</li><li>High School Diploma or G.E.D. required</li><li>Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future</li><li>Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</li><li>Must have a valid driver's license with no more than 2 moving violations within the last 3 years </li><li>No drug or alcohol related convictions on driving record in the last 5 years</li><li>Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing</li><li>Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...