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Program Manager, Client Operations

September 19, 2026

How You'll Help Us Keep Climbing (Overview & Key Responsibilities) Delta Professional Services (DPS) is a premier Flight Training & Standards services company. The Program Manager is responsible for leading and motivating a team of DPS individuals that are responsible for providing high-quality customer service and support for multiple clients external to Delta Air Lines training in Florida. DPS provides key resources and support to multiple groups including but not limited to training, curriculum development, planning, and fleet resources. The incumbent will also support the growing DPS business by leading efforts to create streamlined business and day-to-day operational processes within their workstream through the oversight of the organizations' standard operating procedures (SOPs). This position reports to the General Manager – Client Operations for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines. Essential Functions/Tasks <ul><li>Manages DPS employees assigned to multiple clients</li><li>Support DPS Sourcing in onboarding DPS Non-Seniority List Instructor (NSLI) and Flight Training Procedures Instructor (FTPI) and Flight Operations Support (FOS) assigned to multiple clients</li><li>Support the onboarding of other DPS personnel as needed to support client operations</li><li>Manages the relationships and communication strategies with multiple client teams</li><li>In coordination with client management, responsible for DPS employee performance and quality assurance </li><li>Partner with client leadership to identify target needs and staffing requirements.</li><li>Establishes an environment of continuous improvement and works with partners to provide results</li><li>Coordinate employee transitions with administrative team</li><li>Contribute to the DPS DeltaNet website associated with client training support</li><li>Write and distribute periodic DPS employee communication</li><li>Coordinate periodic town-hall meetings</li><li>Review and approve employee expenses </li></ul>Additional Program Responsibilities <ul><li>Develops a comprehensive list of work processes related to client support and documents a step-by-step process flow for each identified process</li><li>Identify ways to automate and streamline key workstreams and processes within their department </li></ul>What You Need To Succeed (Minimum Qualifications) <ul><li>Solid organizational and leadership skills.</li><li>Conversant with Air Carrier Flight Operations and Federal Aviation Regulations.</li><li>Conversant with Air Carrier Training Requirements </li><li>Commercial Pilot or Airline Transport Pilot Certificate preferred</li><li>Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership</li><li>Solid computer skills including proficiency with MS Office 365 and other Delta/DPS software </li></ul>What Will Give You a Competitive Edge (Preferred Qualifications) <ul><li>Solid leadership skills – strong ability to lead, mentor and motivate team and peers</li><li>Analytical Skills - Ability to use thinking and reasoning to solve a problem</li><li>Problem Solving - Ability to make critical decisions while following company procedures</li><li>Attention to Detail – Ability to produce work that is compliant and error-free while meeting established deadlines</li><li>Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.</li><li>Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties</li><li>Innovative and strategic thinker</li><li>Must be performing satisfactorily in present position </li></ul>Benefits And Perks To Help You Keep Climbing <ul><li>Space Available Personal Travel to include eligible dependents.</li><li>Medical, Dental and Vision Plans available.</li><li>Profit Sharing.</li><li>401(k) match (following one year of service).</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...