Air Export Agent (US Template) - Remote

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Ensure accurate and timely client and vendors billing.
  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Work with the team on meeting KPI standards, as per the company's procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications

Support the supervisor in the following areas:

  • Daily review Stat 1 and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

  • Proactively work to maintain and monitor accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Accurate and timely billing of vendors and resolve accounting issues.
  • Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
  • Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Participate to the transition of new business/ updates to existing business.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

  • Identify with manager / supervisor, develop, and mentor your No. 2.
  • Support the supervisor where needed:
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Be a guide for the team - mentor agents
  • Ensure team meets company standards of 52 hours training per year per employee.
  • Follow-up new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

  • Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
  • Be open to implementing new system changes and enhancements with your team.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.

Culture:

  • Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

  • 2 years of industry specific qualification (country specific).
  • Good market and product knowledge.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Hazardous Materials certification (preferred).
  • Fluent in English.

Reporting Structure: Air Export Supervisor

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Remote Regional Solutions Consultant - Print & Services Expert

Adjunct Faculty

Virtual Telemedicine DVM — Flexible, Home-Based Vet

Part-Time Data Entry Clerk (Remote Jobs) – $2100 Weekly | arenaflex Kansas City, MO

Experienced reputed company Specialist - Premium Chat Support Agent at arenaflex with Competitive Compensation Package

Remote Online Product Support - No Experience ID-1328 – reputed company Store

Data Entry Clerk Work From Home - Part Time Focus Group Panelists

Remote Jobs $30 An Hour, Disney Wfh Jobs ( Remote Ops Producer II )

Package Handler - Part Time (Warehouse like)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Seasonal Support Driver

Part Time Customer Service Clerk

Customer Service Specialist at Flat Branch Home Loans: 100% Remote (US)

OEM Customer Service Sales Support at Merit Medical: 100% Remote (US)

Entry-Level Business Communications Assistant

Remote Call Center Agent — Part-Time Customer Care

Remote YouTube Content Creator & Channel Manager

Remote Overnight Healthcare Dispatcher

Current Moms: Become a Surrogate ($65K–$100K+) Part-Time / Remote Opportunity | California

Border Patrol Agent (BPA) - New Hire Sign-On and Retention Incentives

AI Conversation Trainer - English Speaker (Remote)

Virtual Assistant-Part Time

Crew Member

Material Handler

Theater Food Attendant - Now Hiring

Technical Project Manager - Remote

Remote Out of Office Position / Data Entry (Hiring Immediately)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Current Moms: Become a Surrogate ($65K–$100K+) Part-Time / Remote Opportunity | California

Inside Sales Representative (Remote - Central Region)

Elite Corporate Admin Assistant — Weekends Off & Benefits

Valet/Bell Person – Part-Time

Valet/Bell Person – Part-Time

Network Support Specialist - Fully Remote

Southwest Airlines Customer Remote Jobs From Home - Part Time

Current Moms: Become a Surrogate ($65K–$100K+) Part-Time / Remote Opportunity | California

Benefits Coordinator (Fully Remote)

Work from Home - Online Product Support (Entry Level)

Telesales Executive -Automobile Process (Freshers only)

Virtual Assistant - Remote

American Airlines Job Openings, Airlines Jobs From Home Apply In USA ( Customer Assistance Repr[...]

Remote Clerical Jobs Hiring ASAP 405-504-3140 OKC, OK

Recruiter– Staffing Agency – Remote- CST

YouTube & Paid Social Media Specialist (Seasonal Contract, 100% Remote)

[Remote] Registered Financial Customer Service Professional

[Part-Full/Remote] Ups reputed company Manager, Research …

Join Today: (Company Confidential) Ups Work From Home (Data Entry)

Work From Home reputed company Jobs [No Experience/Entry Level] – Hire Me Remotely

Join UPS Remote Careers as a Customer Service R...

**Seasoned Remote Virtual Assistant – 24/7 Global Administrative & Marketing Support Specialist for International Operations**