Account Service Coordinator - Inventory Finance

Account Service Coordinator

The Account Service Coordinator is an entry-level role responsible for providing high-quality support to dealers and internal partners. This position focuses on data entry, account maintenance, dealer assistance, and timely resolution of inquiries to ensure a positive customer experience. The role may support a shared pool of accounts or an assigned portfolio, depending on business needs.

Duties & Responsibilities:

  • Dealer Support
    • Serve as a primary contact for dealer questions related to account activity, system navigation, documentation, payments, and general inquiries.
    • Provide timely, accurate responses to dealer requests and escalate issues as needed.
    • Support onboarding activities by collecting required documentation and assisting with the application process.
  • Account & Data Entry Support
    • Accurately enter, update, and maintain dealer and account information in internal systems.
    • Process routine account updates, corrections, and maintenance requests.
    • Ensure data accuracy, proper documentation, and compliance with internal policies.
  • Operational Processing
    • Coordinate with internal teams to ensure payments, adjustments, and account transactions are completed accurately and on time.
    • Assist with clearing exceptions, correcting discrepancies, and resolving suspended or incomplete items.
    • Support preparation of standard dealer communications, including reminders and account updates.
  • Monitoring & Reporting
    • Run reports and review account information to identify missing documents, incomplete data, or follow-up needs.
    • Flag potential issues to senior team members or management when appropriate.
  • Communication & Collaboration
    • Communicate dealer needs, concerns, or trends to internal stakeholders including Sales, Finance, and Operations.
    • Partner closely with teammates to ensure consistent service delivery and a positive dealer experience.
  • Other Duties
    • Participate in projects aimed at process improvement or workflow efficiency, as assigned.
    • Contribute to team goals by supporting colleagues during peak periods or absences.
    • Perform other duties assigned.

Basic Qualifications:

  • High school diploma, GED, or equivalent education required.
  • 1+ years of experience in customer service, administrative support, operations

Preferred Qualifications:

  • Strong communication skillsboth written and verbalwith a customer-focused mindset.
  • High attention to detail with strong organizational and time-management abilities.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Comfortable learning new systems, tools, and processes.
  • Proficient in MS Office (Excel, Outlook, Word) and able to work within multiple software platforms.

Exempt Status: No

Workplace Type: Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range: $25.00 - $48.56 Hourly

Huntington is an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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