Warehouse Associate II

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

The goal of MSI Warehouse Associate Level 2 is to perform all warehouse functions to accurately receive, stock, pick and ship inventory. Understand and utilize Cross operating systems to always provide effective and efficient customer service. Additionally, to assume responsibility for the warehouse in the absence of the Warehouse Manager. Providing leadership and training to other team members as needed.

ESSENTIAL FUNCTIONS

  • Direct workflow based on staffing and job rotation schedule.
  • Assist in warehouse workflow if needed to accomplish daily objectives.
  • Proficient knowledge of all WMS screens that are related to
warehouse functions and be able to train warehouse team members on these functions.
  • Practice all Cross Company Cultural Cornerstones daily .
  • Complete all monthly assigned training.
Netsuite
  • Reconcile Cycle Count.
  • Assisting the warehouse team in vendor shipping error resolutions.
  • Accurately process and deliver transfer orders to Greensboro MTC location.
  • Accurately process transfer orders for Greensboro HCS including putaway and yearly audit preparations.
  • Inspect / approve / deny - and process customer returns.
  • Bill all motor freight shipments through Retrans and Netsuite.
  • Works with a sense of urgency

ADDITIONAL RESPONSIBILITIES

  • Restock packing supplies as needed.
  • Have an excellent knowledge of how to ship small packages using multiple carriers, via their shipping portal.
  • Proficient knowledge of how to access carrier websites and/or personnel for special quotes or other information.
  • Know how to process and quote special service orders including same day delivery,
courier shipments, international shipments and specially routed truck shipments.
  • Maintain a safe, clean and organized warehouse.
  • Achieve and maintain forklift certification.
  • Follow all Cross Company policies for the safe operation of machinery and equipment.
  • Perform special projects as assigned by your supervisor.

EDUCATION & EXPERIENCE

  • High School diploma or GED required
  • 1 to 2 years experience in a warehouse environment
  • Fork lift truck experience preferred
  • RF Scanner experience preferred
  • Good driving record required

REQUIRED COMPETENCIES

  • Results Oriented
  • Team-Oriented and Collaborative
  • Self-Motivated
  • Servant Leadership
  • Ensures Accountability
  • Optimizes Work Processes
  • Positive and Willing Attitude

PHYSICAL & MENTAL REQUIREMENTS

  • Individuals may need to sit or stand as needed. Requires walking primarily on a level surface for varying periods throughout the day in the plant site area.
  • Able to lift or carry up to 70 lbs.
  • Postural activities include climbing, maneuvering, bending, stooping, kneeling, crouching, crawling above, under and around machinery, equipment occasionally and includes reaching, handling, touching grasping machine parts, controls, control panels, levers, and switches as needed.
  • Ability to climb ladders, stairs, platforms and scaffolding to diagnose/troubleshoot process and equipment occasionally.
  • Physical effort required, continuous mental and visual attention required.
  • The performance of this position includes exposure to the manufacturing areas where certain areas require the use of personal protective equipment (PPE) such as Safety Glasses with Side Shields and Hearing Protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Required to be able to read documents and computer screens.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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