Virtual Client Account Manager

Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform.

Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value . This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth , not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

WHAT YOU’LL BE DOING

  • Own renewal and retention outcomes across a defined book of business
  • Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
  • Lead early, proactive engagement on at-risk accounts — no last-minute saves
  • Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
  • Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
  • Conduct executive-level business reviews tied to customer outcomes and ROI
  • Develop and execute account plans with clear growth and risk mitigation strategies
  • Maintain accurate forecasting and pipeline hygiene in Salesforce
  • Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
  • Identify and act on customer signals (usage, sentiment, risk) to drive action early
  • Operate with weekly execution cadence at the account level (pipeline, risk, renewals) WHAT YOU BRING
  • 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
  • Proven ability to meet or exceed retention and expansion targets
  • Experience managing a book of business with quota accountability
  • Strong commercial instincts — able to negotiate, position value, and close deals
  • Ability to run executive conversations and influence decision-makers
  • Comfortable operating in a metrics-driven, forecast-based environment
  • Demonstrated ability to navigate technical products and cross-functional teams
  • Bias for action — proactive, not reactive in managing customer risk and opportunity
  • Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc. ) WHAT SUCCESS LOOKS LIKE
  • Achieves or exceeds renewal rate and expansion targets
  • Maintains accurate forecast and ≥2x pipeline coverage
  • Drives adoption of MYAs, Turnkey, and premium offerings
  • Identifies and mitigates risk early in the renewal cycle
  • Builds strong relationships at both operator and executive levels
  • Operates with discipline in weekly account and pipeline cadence The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Sales OTE range $155,000 — $175,000 USD LOCATION We are a fully distributed company of remote employees. Note: We currently don't hire in California or New York metro ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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