Verizon Retail Customer Service Representative

Job description of Customer Service Representative: Our Customer Service Representative commitment to making a difference in the world is what sets us apart. We strive to be leaders in promoting positive change, whether itâs through charitable initiatives or creating cutting-edge technology that enhances peoples lives.It is also the responsibility of the sales associate to keep tabs on the store's sales performance, generate reports, and make recommendations that can enhance sales: Responsibilities of Customer Service Representative: • Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. • Learn and uncover customers' needs by creating connections and asking the right questions. • Position product insights and solution recommendations to provide customers with a complete top-down sales solution. • Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. • Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory. • Refine your sales skills through outbound calls to current Verizon customers interested in our products and services. This position is available now and we are actively seeking candidates. The role offers a yearly salary range of $43,000-$56,000, which consists of both base pay and team-based commission, as well as the chance to receive individual incentives. Compensation may vary by location and full-time benefits are available immediately. Our comprehensive benefits program is intended to assist you with progression in your career as well as personal growth in other areas of your life at Verizon. Starting on day one, our total rewards package is inclusive of numerous offerings such as health and wellness benefits, a 6% 401(k) match, stock awards, over 4 weeks of paid leave (inclusive of vacation, holidays, and personal days), reduced pricing on Verizon products and services, up to four months of paid parental leave, up to $8K in annual tuition assistance, as well as additional incentives to support your career advancement. Requirement needed for Customer Service Representative: • High school diploma or GED. • One or more years of work experience. • Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance). • Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods. • Even better if you have one or more of the following • Experience working in a commission-based environment. • Demonstrated sales experience communicating with customers to find solutions. • Customer service experience. Applicants with varying degrees of skills and experience are encouraged to apply for this opportunity at Verizon. After you apply Customer Service Representative: An evaluation is necessary, and it won't take more than twenty minutes to accomplish. If you advance, one of our recruiters will be in contact to furnish you with more details about the job and attend to any concerns. Candidates coming from outside the company may be entitled to a $2500 sign-on bonus, which will be paid out in two equal parts. The first installment at the one-month point and the second 50% allocation will follow after nine months of working with the organization. Apply To this Job Company : Verizon Salary : Full-time and Part-time  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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