Vacation Planner (Full Time/Remote Position)

Company Description


We are a small office headquartered near downtown Asheville. Our team lives and breathes this city, and our values have grown from that. We've asked some of our team members to share why they like working here, and their responses included some of the same things over and over: Flexibility, small family-like office, team- and results-oriented (without being "corporate"), a management team that is accessible, genuinely supporting each other, high quality of life, work-life balance, and our dog-friendly office.

If you are looking for a results-driven company that also feels like family, who holds each other accountable while also holding each others' hands in times of need, and who sincerely strives to be the very best in all that we do - you'll love working with us at Carolina Mornings!


Job Description


Greetings!

We are looking for an energetic and upbeat person to join our small family-like company! This position is eligible for working remotely, and we are putting a premium on the right person, not the right location. Please read the “Instructions for Hiring” and “Requirements” sections below to be eligible for this position.


**Vacation Rental Reservations Experience is Required, please do not apply if you have not worked in this field before.**


Who we are:

We are a vacation rental company specializing in beautiful Asheville, NC and we are seeking an amazing team member for our reservations department. We call this position "Vacation Planner" because that's what our reservations agents do: help our guests plan the best Asheville vacation by guiding them through the vacation rental options.

With over 100 unique rental properties in the region, you would need to learn the in's and out's of each one, and accurately represent it to our guests via telephone calls, web chats, and emails. We're always working to ensure our guests are appropriately matched with the options that best meet their needs and budget.

This is a computer and phone based position, with a regular shift. Please Note: the seat we are hiring for today may include weekends and evenings as part of the normal weekly shift. A Weekend On-Call shift is required in a rotation. Suitable applicants should be comfortable in the Windows computing environment while moving quickly between different windows and applications. Examples include being able to handle multiple web chats at once, or typing notes into the system while on the phone with a guest. Sharp computer skills are a must!

Applicants also need to have a keen attention to detail, as there is a strong administrative component to this position. Vacation Planners are responsible for processing lease agreements, payments, guest questions, sales, customer service, guest complaints, and more. We work thoroughly, leaving nothing to chance.

Experience in the Vacation Rental industry is preferred. Don't worry, we don't do hard sales! However, our Vacation Planners do need to help guests understand how our properties can best meet their needs, manage leads, and follow up with potential guest inquiries. We have monthly performance goals, with incentives for exceeding them. Our team works hard to achieve goals consistently and efficiently!

Our company is driven for success and tight-knit! Our core values include building genuine and sincere relationship, and we value each member of our team very much. We have a thorough interview process to ensure that candidates best match the duties and the team.

Our core values - which we live and breathe - are:

1. Work-Life Balance

2. Passion and Pride in All We Do

3. Nurturing Genuine & Sincere Relationships with Guests, Homeowners, Team Members, and Community.

4. Creativity, Innovation, Fluidity

5. Integrity, Honesty, & Professionalism

6. Teamwork & Accountability to Get The Job Done!

If we sound like the kind of company you'd like to work for, get cracking and follow the "Instructions For Applying" below. Missing these steps means you didn't bother to read about this job and/or you aren't thorough. Impress us! ;)

  • $13/hour training, then $14.00/hour after training. After the first year, the position increases to $15/hour!

  • Up to $200/month additional based on meeting/exceeding goals. (Meeting growth goals averages around $100.)

  • 30-40 hours/week

  • Retirement Plan (with matching funds)

  • Paid Time Off (Vacation Days)

  • No calls to the office or walk-in applications, please. We appreciate the enthusiasm and desire to put a face to a resume, but we really aren't set up to receive resumes in person, or to answer questions about the position on the phone. The instructions provided below are the only way to appropriately apply for this job. Thanks for understanding! :)

Instructions for applying:

  • Please respond to this ad with your resume in PDF format. Include a cover letter that explains why you feel you'd be the best fit for our team, and what you love most about Asheville. Include two paragraphs about how you'd describe Asheville to someone who has never been here.

  • We will be in touch with those selected for the next step within a week of receipt of the resume and personality results.


Requirements for Remote Work:

  • A quiet and dedicated work space free from distractions that will be used during working hours.

  • Access to a reliable and sufficient computer system with current anti-virus software and broadband internet to be able to complete the daily assignments. Dual monitors is recommended.

  • Access to a telephone system (headset preferred) that provides high-quality voice so that you can take and make calls from a remote location.

  • A webcam and microphone solution so that you may participate in regular face-to-face teleconferencing meetings.

  • May be required to travel to Asheville, NC to attend training and company-wide meetings.

  • Please note that working from home is not a replacement for childcare, as this position will require your focus throughout the scheduled shift.

This is our first time offering this position remotely, as it has traditionally been an in-office role. We are opening it to a remote position in the hopes of finding the perfect fit for our company, even if they aren’t located in Asheville. We look forward to collaborating to make this endeavor successful for both us and you!


EOE

Job Type: Full-time

Salary: $13.00 to $15.00 /hour + Bonus

Job Type: Full-time

Salary: $13.00 to $15.00 /hour


Qualifications

  • Must be willing to complete a background check.

  • Experience in Vacation Rentals is required, and experience with NAVIS, VRM, Streamline, or TRACK/PULSE software preferred.

  • Typing skills of at least 60 wpm (tested), and proficiency with computers required.

  • A quiet and dedicated work space free from distractions that will be used during working hours.

  • Access to a reliable and sufficient computer system with current anti-virus software and broadband internet to be able to complete the daily assignments. Dual monitors is recommended.

  • Access to a telephone system (headset preferred) that provides high-quality voice so that you can take and make calls from a remote location.

  • A webcam and microphone solution so that you may participate in regular face-to-face teleconferencing meetings.

  • May be required to travel to Asheville, NC to attend training and company-wide meetings.

  • Please note that working from home is not a replacement for childcare, as this position will require your focus throughout the scheduled shift.


Additional Information


All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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