Staff Backend Engineer, AI Systems

ABOUT THE TEAM

The AI Foundations Team at Mural is pioneering how generative AI transforms visual collaboration and decision-making. We're a remote-first group of engineers, designers, and product thinkers focused on helping teams work together more effectively. Our goal isn't to replace human creativity. It's to amplify it, building AI that enhances how people align, communicate, and make decisions visually.

YOUR MISSION

You will design and build the core AI systems and platforms that enable Mural's next wave of agentic, AI-driven collaboration experiences.

Rather than building isolated AI features, you'll work on the core backend systems that power Mural's agent platform, including agent orchestration, durable execution, contextual memory, tool integration, observability, and evaluation. Your work will enable intelligent agents to reason over product context, act on behalf of users, and operate reliably and safely at scale. Our stack at Mural includes Azure OpenAI, React, Node, MongoDB.

WHAT YOU'LL DO

  • Build the core backend systems that power Mural's agent platform, including orchestration, durable execution, tool execution, memory, observability, and evaluation infrastructure
  • Design scalable services and APIs that allow AI agents to retrieve context, coordinate multi-step workflows, interact with Mural data, and act reliably on behalf of users
  • Develop the agent memory layer, including systems for conversation context, product context, retrieval, summarization, compaction, and long-term context management
  • Create infrastructure to monitor, debug, and improve agent behavior through traces, metrics, feedback loops, and offline evaluation
  • Translate complex, open-ended product needs into clear backend architectures, service boundaries, data models, and implementation plans that align technical capabilities with user value
  • Help define the technical direction for agentic AI at Mural, contributing to long-term architecture and strategy
  • Champion engineering excellence, mentoring others and establishing best practices for building reliable AI systems
  • Contribute to team growth through hiring, process improvements, and fostering a culture of curiosity, collaboration, and inclusivity
WHAT YOU'LL BRING
  • 7+ years of software engineering experience, with strong expertise designing, building, and operating reliable production systems, scalable services and APIs, and well-defined system architectures
  • Experience designing and operating distributed systems for complex workflows, including orchestration, asynchronous processing, job execution, retries, event-driven architectures, long-running processes, and failure recovery
  • Familiarity with AI, LLM, or agentic systems, including concepts such as tool use, context retrieval, evaluation, or model orchestration
  • Strong focus on production quality, including observability, reliability, testing, security, maintainability, and incident response
  • Strong communication skills, with the ability to produce clear technical documentation and collaborate cross-functionally
  • Experience working full stack or collaborating closely on product-facing frontend experiences
  • Deeper AI/ML experience, especially with LLM evaluation, experimentation, embeddings, retrieval systems
  • Experience with knowledge graphs, graph-based data modeling, entity resolution, or relationship-aware retrieval systems


OUR STACK

Azure OpenAI, React, Node, MongoDB
Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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