Senior Researcher, Product Experience, Games Discovery

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Location: This role can be based in our Los Angeles, Los Gatos or New York office in a flexible hybrid model. Some travel will be required. Our Product Consumer Insights team occupies a central role in uncovering the evolving needs of our members, generating insights at each step of their product experience to drive more business impact and member joy. Netflix is expanding beyond shows and movies into games, advertising, live sports, live events, and more. This Senior Researcher role will focus on evaluating, prioritizing, and shaping fast-moving, newer company-wide bets, with the aim of continuing to delight members in our mission to entertain the world. We are looking for a seasoned researcher who has deep experience leading innovative, zero-to-one research in new spaces, with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business and product decisions across the company. You’ll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences. In this role, you will: Identify, prioritize, lead, and execute on research roadmaps that generate insights to inform product strategies across the company. Partner with cross-functional teams at the intersection of Product and Content, including Product Innovation, Design, Data Science, Engineering, Content Strategy, Product Marketing, and Communications to proactively develop research initiatives. Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world. Identify best practices in existing and emerging research methodologies. About you: At least 7+ years of demonstrable experience in product research and/or user experience (UX) research, with particular experience designing and leading end-to-end, complex quantitative research studies. A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings with statistical rigor. Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company. Passionate about translating findings into actionable strategic business recommendations. An advanced degree in psychology, social sciences, or a related field is preferred but not required. Global research experience is highly preferred but not required. Familiarity or experience with futurecasting, design strategy, innovation frameworks, and research in emergent areas is preferred but not required Experience, passion and/or interest in games is preferred but not required Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $294,000.00 - $470,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best-in-class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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