Salesforce Core Tech Lead | Remote

Title: Salesforce Core Tech Lead

 

  • We are hiring a Salesforce Core Tech Lead to own the technical direction of our Salesforce Core platform (Service Cloud, OMS, Experience Cloud, and the shared data model underneath them). 
  • This is a hands-on lead role. You will set the architecture, review and merge every PR that touches Core, own release quality, and lead two mid-level Salesforce engineers’ day to day. 
  • You will work closely with the Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA. 

 

Required Skills

  • 7+ years of Salesforce development with at least 2 years in a lead or architect capacity owning a Salesforce org end to end. 
  • Deep, hands-on Service Cloud experience: Case routing and Omni-Channel, Service Console, Knowledge, Entitlements and Milestones, CTI or telephony integration, Experience Cloud portals. 
  • Expert Apex (triggers, async, batch, queueable, governor limits), LWC and Flow. You know when a Flow is the wrong answer and can explain why. 
  • Strong integration experience: REST and SOAP, Platform Events, Change Data Capture, middleware (MuleSoft or similar), and external system patterns such as ERP, payment providers, and shipping carriers. 
  • Proven ownership of a Salesforce release pipeline: Git, SFDX / sf CLI, scratch orgs or sandboxes, CI/CD, and test coverage discipline. 
  • Track record performing code reviews and holding a team to a quality bar. 
  • Experience leading or mentoring engineers, including giving direct feedback. 
  • Comfortable working across US and UK time zones with distributed stakeholders. 

 

Mandatory Skills

  • Salesforce Order Management (OMS) experience, including order lifecycle, fulfilment orchestration, and payments. 
  • Salesforce certifications: Platform Developer II, Service Cloud Consultant, Application or System Architect track. 
  • Experience working alongside a Salesforce Commerce Cloud (SFCC) team and the data flows between B2C Commerce and Core. 
  • Experience in a SOX-regulated environment: change management, segregation of duties, audit evidence. 
  • Consumer products, retail, or DTC ecommerce background. 
Exposure to Agentforce or AI-assisted service tooling
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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