Retail Operations Associate

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

  • Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.

  • Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.

  • Uphold company merchandising and presentation standards.

  • Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.

  • Fulfill the company-defined customer experience by completing all processes according to our service level standards.

  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

  • Take an all-hands-on-deck approach to support the team across the store.

  • Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

QUALIFICATIONS:

  • Prior retail sales, operations, maintenance, or customer-focused experience preferred.

  • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

  • Ability to work extended periods of time (up to 4 hours) standing or walking.

  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or

    platform.

  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Aetna Careers Remote - Joblagii

Staff Systems Mainframe Engineer (Remote)

Product Manager: Finfra

senior payroll analyst (Remote, US)

Customer Support Representative - Disney Jobs at Home (United Kingdom) - Remote Work Opportunity with a Global Entertainment Leader

Call Center Agent (PT or FT - 100% Work From Home)

Technical Content Designer, Customer Service

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Airline Customer Service Agent - Los Angeles, CA

General Virtual Assistant - Data Entry

Work From Home Game Tester

Remote Online Chat Agent – Entry‑Level Customer Support Role (No Experience Required)

VP of Go To Market Strategy - United States

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Urgently Hiring: Disney Remote Data Entry Analyst – $28/Hour – Join the Disney Streaming Information and Examination Association

Beginner-Friendly Remote Jobs – Start Right Away

EntryLevel Freight Dispatcher Remote Earn to Weekly Annually

Remote Entry-Level Customer Service Representative

Delivery Associate - Amazon Packages

CDL A Truck Driver No Experience / Recent Grad or Experienced - Hiring Multiple Drivers

REMOTE Inbound Customer Service Agent

Dishwasher/Utility

Activities Assistant

National Geographic Photo Editing Intern, Summer 2024

Entry‑Level Remote Chat Support Opportunity

Data Entry Clerk - Remote Job

We’re Recruiting Yelp , Inc. Content Moderator – Work From Home

Online Tutoring Jobs in Las Vegas, NV | Earn with Wiingy

Remote Appointment Setter

Flight Attendant - Part 135 Luxury Resort Operations

Remote Chat Support Entry-Level

Chat Support

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seasonal Evening Chat & Email Customer Service Specialist

Event Warehouse Associate - Corporate

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Contributor

Remote Video Game Tester Jobs for U.S. Residents

Remote At-Home Support Advisor (College Program)

Experienced Remote Data Entry Specialist - Home Based Opportunity with UPS (No Experience Required) - Join a Culture of Excellence and Collaboration

Remote Out of Office Position / Data Entry (Hiring Immediately)

Licensed Remote Pharmacy Technician (Texas Only)

Watch Netflix (Tagger): $12-$46

Remote YouTube Content Creator & Channel Manager

Prime Now Shopper

Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

Permanent Job Online Remote Customer Service Rep at Southwest Airlines Jobs Job ID- 635 Job ID- 2833

Meat Cutter and Wrapper

RN Medical Reviewer II

Remote | Client Service Travel Coordinator | Entry Level