Program Lead, AV Remote Assistance Partner Enablement

<div><strong>Job Description</strong><br/><br/>About the Role<br/><br/>As Program Lead, AV Remote Assistance Partner Enablement, you'll own the launch and ongoing evolution of Remote Assistance (RA) across our global portfolio of AV partners-each with their own tooling, workflows, and operational requirements. You'll drive decisions on how the program is built, staffed and run: the infrastructure, the vendor ecosystem, the operating model and the product roadmap that ties them together. This is a high-autonomy, high-ambiguity role for an operator who can launch fast and design for what the program needs to look like with both immediate- and long-term impact.<br/><br/>What You'll Do<br/><ul><li>Stand Up and Lead Global Operations: Launch RA Operations for new AV partners on their own tooling and in their own markets, owning labor, infrastructure and tech readiness and building scalable playbooks.</li><li>Own the Vendor Ecosystem: Run selection, onboarding and lifecycle management for RA staffing and operations partners, set the performance bar and enforce it through SLAs, business reviews, and corrective action and own compliance against contractual and regulatory requirements market by market.</li><li>Drive the Product: Serve as the operations counterpart to the teams developing tooling, driving continuous improvement of the integration layer that connects our systems into AV partner platforms and converting field signals-including workflow friction, failure modes, efficiency drag-into a prioritized roadmap you help design.</li><li>Lead Across the Organization: Align AV partners, internal teams, and vendors with genuinely competing priorities on scope, sequencing, and tradeoffs, manage the risk without heavy oversight, and land status, risk, and decisions cleanly with audiences from frontline vendor ops to executive leadership.</li></ul><br/><br/>Basic Qualifications<br/><ul><li>5+ years in program or operations management, including standing up net-new operations or launching new markets</li><li>Bachelor's degree or equivalent work experience </li><li>Direct experience managing vendors or BPO partners-sourcing, contracting, performance management, and compliance</li></ul><br/><br/>Preferred Qualifications<br/><ul><li>Experience in autonomous vehicles, robotics, or another frontier-technology operating environment</li><li>Background in high-tempo, real-time operations-network operations centers, dispatch, live escalations, or similar</li><li>Track record influencing product roadmaps without a formal product title; strong product instincts and a builder's default</li><li>Demonstrated analytical rigor: you use data to diagnose, measure, and make the case for change</li><li>Experience owning both technical/infrastructure and labor/workforce components of an operation at the same time</li><li>Experience building 0 to 1 structure where none exists and a bias toward acting on incomplete information over waiting for clarity</li><li>Willingness to travel globally for partner launches and vendor site visits. Estimate is 25% of the time</li></ul><br/><br/><strong>Responsibilities</strong><br/><br/>For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.<br/><br/>You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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