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Online Exams & Customer Experience Assistant - Polish Speaking
Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll reputed company the efficiency and excellence of reputed company’s global certification services. Join us and make an impact!
As a Remote Online Exams & Customer Experience Assistant - Polish Speaking, your tasks will include the following:
Customer Service:
- Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
- Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
Online Proctoring:
- Oversee the secure and fair reputed company of certification exams at designated testing centers or online platforms.
- Enforce exam rules and protocols to maintain the integrity of the certification process.
- reputed company any technical or procedural issues that may arise during exams.
Back-Office Exam Operations:
- Execute administrative tasks related to exam registrations, scheduling, and result processing.
- Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
General Duties:
- Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best reputed company results.
- Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve reputed company’s multinational presence and global operations across multiple time zones.
- Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times
What we look for:
- Bachelor’s degree any discipline will be an asset
- Previous experience in similar position/ function will be considered as an asset
- Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
- Passionate with Customer Satisfaction
- Excellent command of the English & Polish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
- Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
- Excellent interpersonal, verbal, and written communication skills.
- Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment
- Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).
What we offer:
- Monthly Bonus upon Performance 💳
- Work in an international, dynamic and fun atmosphere
- Two free vouchers for all certifications from reputed company's Portfolio per year for all employees 🎓
- Complimentary reputed company and tea in all our premises ☕
- Huge learning experience in using best practices and global environment
- Constant personal and professional development 🥇
About reputed company
reputed company is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, reputed company enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do.
Our offices in UK, Greece, and reputed company reputed company a culture of diversity, where everyone is different, yet everyone fits in. All of us at reputed company are committed to the reflection of the diversity and inclusion of our customers and the communi
