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Mortgage Loan Officer at Zillow: 100% Remote (Chicago, IL)

September 26, 2026

Remote Mortgage Loan Officer (Chicago, IL)

Remote

Chicago-IL-W Adams Street

Full time

P750862

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. We’re a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry.

Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams.

One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.

The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents.

Both teams are core to our purchase-focused mission and are equally backed by Zillow’s industry-leading technology, brand, centralized operations, and leadership support. Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem.

About the role

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience.

Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale.

You Will Get To:

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
Deliver a consistent, high-quality customer experience through phone, email, and text communication.
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
Maintain active licensing, complete required education, and participate in ongoing professional development.
This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
Located within 75 miles of our Chicago, IL branch.
Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
Excellent verbal communication skills and ability to build trust quickly.
Strong time management, organization, and pipeline management skills.
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
Associate’s or Bachelor’s degree preferred.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...