Implementation, Program Specialist (Remote) at UPS in El Paso, Texas

Marken, UPS Healthcare Precision Logistics

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Responsibilities:

  • Manage client implementations from commercial handoff through go-live and hypercare.
  • Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities.
  • Develop client-specific SOPs and coordinate required Quality and Operations approvals.
  • Lead implementation meetings, track actions, and drive issues to resolution.
  • Monitor go-live performance, escalate risks, and coordinate hypercare support.
  • Maintain accurate Salesforce, Blue Notes, and project records.
  • Provide implementation status and performance reporting using Power BI, Excel, and project tools.

Requirements:

  • Client implementation, logistics, operations, or customer solutions.
  • Strong cross-functional coordination, organization, communication, and problem-solving skills.
  • Ability to manage multiple priorities, identify risks, and drive actions to completion.
  • Proficiency with Excel, project trackers, and reporting tools.
  • Working knowledge of MxTMS or ability to learn transportation management systems quickly.

Nice to Have:

  • Experience in project/program coordination
  • Proficiency with Salesforce
  • Time-critical healthcare logistics experience.
  • SOP, Quality, or ISO document-control experience.
  • Power BI experience.

How Success Is Measured:

  • Implementations delivered with complete requirements and readiness before go-live.
  • Risks, dependencies, and action items proactively managed to closure.
  • SOPs completed accurately and approved timely.
  • Hypercare issues escalated and resolved quickly.
  • Project and Salesforce records remain accurate and current.

Other Criteria: Job Grade: 114U Shift: Monday - Friday with working hours varying based on the region the employee is supporting or managing. Last day to apply is November/04/2026 End of day Employee Type: Permanent. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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