ICQA Operations Manager (Level 6)

<strong>Description<br><br></strong>Do you aim to have a dynamic impact on the world?<br><br>Are you up for creating solutions and solving tomorrow’s problems today?<br><br>Then we have the opportunity for you!<br><br>We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.<br><br>These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.<br><br>Key job responsibilities<br><br><strong>Your Role And Responsibilities In The ICQA Team<br><br></strong><ul><li> Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates</li><li> Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.</li><li> Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership.</li><li> Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets.</li><li> Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive.</li><li> Manage Area Manager(s) through monthly 1:1s and implementation of Career Growth Actions</li><li> Own the quality strategy in conjunction with the FC Site leader/General Manager to achieve the FC quality goals for IRDR, GUV, NUV, Gross Adjustments, Dwelling Inventory, FC concessions, Concessions Missorts, Net Damages</li><li> Own site Quality CAMP Flags and DBR/WBR cadence; partnering with the FC senior team to ensure accurate CAMP Bridges including RCA/Action Plan/Glide path are well defined and matching the site quality plan</li><li> As part of the FC quality strategy, deliver high quality deep dive and root cause attribution as well as recommended actions and mechanisms to influence excellence and Inbound and Outbound departmental ownership of their own defect injection actions on every shift.</li><li> Own Site Quality Benchmark Audit Program including the audit compliance, improvement plan, and execution.</li><li> Own FC root cause deep dive bridges, actions and mechanisms for the ICQA WBR, as well as accountability to improvement in the ICQA goals and action plans</li><li> Support the FC in deep dive and root cause attribution for the Network WBR quality flags, while influencing accountability to the actions to the Inbound and Outbound Senior teams.</li><li> Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.</li><li> Contribute to Network and NACF level projects as a key leader on one of the network Vertical Project teams in one of the following groups: Concessions, Gross Adjustments, Dwelling Inventory.<br><br></li></ul>Your Role and Responsibilities in your FC and within Operations:<br><br><ul><li> Adhere to the roles and responsibilities as per the Quality RACI</li><li> Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments</li><li> Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity</li><li> Collaborate with all department managers to identify and understand key projects, initiatives and defect injection actions</li><li> Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to standard work</li><li> Create mechanisms and reporting to hold Inbound and Outbound operations teams accountable to their department defect injection, as per the roles are responsibility</li><li> Hold Inbound and Outbound teams accountable to defect injection CAMP bridges and ownership for action compliance for their departments</li><li> Complete a weekly deep dive and bridges for ICQA performance metrics, and be prepared to talk through your FC performance on the regional ICQA WBR weekly</li><li> Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures to reduce cost of inventory loss</li><li> Support in Interviewing and hiring new Managers<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> 3+ years of employee and performance management experience</li><li> Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Excellent verbal and written communications skills (English)<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Bachelor’s Degree from an accredited university or equivalent qualification</li><li> Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data</li><li> Proven ability to influence, with varying levels of seniority within an organization</li><li> A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment</li><li> Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence</li><li> Previous supervisory experience in a distribution or manufacturing environment</li><li> Able to swiftly pick up new software systems, data analysis tools, and program management tools</li><li> Fluent user of the entire MS Office suite, especially Excel</li><li> Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous</li><li> Background in a logistics, distribution or similar environment</li><li> Previous Inventory Control and Quality Assurance Management experience</li><li> Experience with Lean and Six Sigma methodologies and techniques<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at AR, Little Rock - 81,900.00 - 122,800.00 USD annually<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10505515

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Aetna Careers Remote - Joblagii

Staff Systems Mainframe Engineer (Remote)

Product Manager: Finfra

senior payroll analyst (Remote, US)

Customer Support Representative - Disney Jobs at Home (United Kingdom) - Remote Work Opportunity with a Global Entertainment Leader

Call Center Agent (PT or FT - 100% Work From Home)

Technical Content Designer, Customer Service

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Airline Customer Service Agent - Los Angeles, CA

General Virtual Assistant - Data Entry

Work From Home Game Tester

Remote Online Chat Agent – Entry‑Level Customer Support Role (No Experience Required)

VP of Go To Market Strategy - United States

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Urgently Hiring: Disney Remote Data Entry Analyst – $28/Hour – Join the Disney Streaming Information and Examination Association

Beginner-Friendly Remote Jobs – Start Right Away

EntryLevel Freight Dispatcher Remote Earn to Weekly Annually

Remote Entry-Level Customer Service Representative

Delivery Associate - Amazon Packages

CDL A Truck Driver No Experience / Recent Grad or Experienced - Hiring Multiple Drivers

REMOTE Inbound Customer Service Agent

Dishwasher/Utility

Activities Assistant

National Geographic Photo Editing Intern, Summer 2024

Entry‑Level Remote Chat Support Opportunity

Data Entry Clerk - Remote Job

We’re Recruiting Yelp , Inc. Content Moderator – Work From Home

Online Tutoring Jobs in Las Vegas, NV | Earn with Wiingy

Remote Appointment Setter

Flight Attendant - Part 135 Luxury Resort Operations

Remote Chat Support Entry-Level

Chat Support

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seasonal Evening Chat & Email Customer Service Specialist

Event Warehouse Associate - Corporate

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Contributor

Remote Video Game Tester Jobs for U.S. Residents

Remote At-Home Support Advisor (College Program)

Experienced Remote Data Entry Specialist - Home Based Opportunity with UPS (No Experience Required) - Join a Culture of Excellence and Collaboration

Remote Out of Office Position / Data Entry (Hiring Immediately)

Licensed Remote Pharmacy Technician (Texas Only)

Watch Netflix (Tagger): $12-$46

Remote YouTube Content Creator & Channel Manager

Prime Now Shopper

Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

Permanent Job Online Remote Customer Service Rep at Southwest Airlines Jobs Job ID- 635 Job ID- 2833

Meat Cutter and Wrapper

RN Medical Reviewer II

Remote | Client Service Travel Coordinator | Entry Level