Guest Services Coordinator - Remote

You will provide excellent service to our internal and external customers as a Guest Services Coordinator. You will support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations.

Here's why you'll love it here

We offer an excellent benefits package to our full-time Team Members that include:

  • Hourly Pay: $19.23 per hour
  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • Now offering DailyPay* and more!
  • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV earned four out of five stars for encouraging work-life balance and offering family-friendly benefits. It is recognized as one of Newsweek's "America's Greatest Workplaces for Parents & Families." Our continued dedication to Owners, Members, and Guests has been our greatest honor for the past 30 years. Additionally, our Team Members in resorts, call centers, and corporate offices have received recognition for their outstanding work.

Qualifications:

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School diploma or equivalent experience.
  • Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Pacific Standard Time.
  • Must reside in the United States. Hawaii, Arizona, Nevada, Utah, Texas preferred.
  • Previous customer service experience.
  • Timeshare or hospitality experience is preferred, but not required.
  • Strong verbal and written communication skills.
  • Strong technical capacity to balance multiple systems and windows at a time.
  • Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams.
  • Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reasonable accommodation will be provided to individuals with disabilities for job application, interview, and essential job functions. Contact us for accommodation requests.

Schedule Details:

Our Sales Gallery operates 6 days per week. Sales Gallery Team Members will work varying shifts that range between 6:45am through 6:30pm PACIFIC TIME ZONE.

Additional Responsibilities Include:

  • Acquiring Sales personnel attendance each morning for tour assignment purposes.
  • Preparing & maintaining the daily sales rotation and making vital adjustments accurately following strict tour rules that ensure the tour integrity is maintained.
  • Using multiple sources to verify tour qualifications of guests prior to assigning tours to Sales personnel.
  • Contact guests at the scheduled tour time. Walk them through the technical aspects of setting up for their virtual tour. Ensure their tour email is received, they can log in to the tour platform, and their camera is working.
  • Professionally interact with guests, updating the tour and identifying the next available salesperson, confirming sales connection, and performing a warm transfer to start the tour session.
  • Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications.
  • Follow required scripts in greeting and walking guest through the tour setup process, while providing a high level of customer service through warm hospitality and guest happiness.
  • Accountable for inputting information in system timely and accurately and ensuring the virtual front desk is always covered.
  • Ensure that all computer input is thoroughly verified for accuracy and timeliness. Also, ensure that all vital reporting is received and distributed on time, including reporting any exception information.
  • Attend required team meetings and training sessions on camera.
  • Participation in skills assessments for training is required.
  • Other duties as assigned.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Aetna Careers Remote - Joblagii

Staff Systems Mainframe Engineer (Remote)

Product Manager: Finfra

senior payroll analyst (Remote, US)

Customer Support Representative - Disney Jobs at Home (United Kingdom) - Remote Work Opportunity with a Global Entertainment Leader

Call Center Agent (PT or FT - 100% Work From Home)

Technical Content Designer, Customer Service

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Airline Customer Service Agent - Los Angeles, CA

General Virtual Assistant - Data Entry

Work From Home Game Tester

Remote Online Chat Agent – Entry‑Level Customer Support Role (No Experience Required)

VP of Go To Market Strategy - United States

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Urgently Hiring: Disney Remote Data Entry Analyst – $28/Hour – Join the Disney Streaming Information and Examination Association

Beginner-Friendly Remote Jobs – Start Right Away

EntryLevel Freight Dispatcher Remote Earn to Weekly Annually

Remote Entry-Level Customer Service Representative

Delivery Associate - Amazon Packages

CDL A Truck Driver No Experience / Recent Grad or Experienced - Hiring Multiple Drivers

REMOTE Inbound Customer Service Agent

Dishwasher/Utility

Activities Assistant

National Geographic Photo Editing Intern, Summer 2024

Entry‑Level Remote Chat Support Opportunity

Data Entry Clerk - Remote Job

We’re Recruiting Yelp , Inc. Content Moderator – Work From Home

Online Tutoring Jobs in Las Vegas, NV | Earn with Wiingy

Remote Appointment Setter

Flight Attendant - Part 135 Luxury Resort Operations

Remote Chat Support Entry-Level

Chat Support

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seasonal Evening Chat & Email Customer Service Specialist

Event Warehouse Associate - Corporate

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Contributor

Remote Video Game Tester Jobs for U.S. Residents

Remote At-Home Support Advisor (College Program)

Experienced Remote Data Entry Specialist - Home Based Opportunity with UPS (No Experience Required) - Join a Culture of Excellence and Collaboration

Remote Out of Office Position / Data Entry (Hiring Immediately)

Licensed Remote Pharmacy Technician (Texas Only)

Watch Netflix (Tagger): $12-$46

Remote YouTube Content Creator & Channel Manager

Prime Now Shopper

Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

Permanent Job Online Remote Customer Service Rep at Southwest Airlines Jobs Job ID- 635 Job ID- 2833

Meat Cutter and Wrapper

RN Medical Reviewer II

Remote | Client Service Travel Coordinator | Entry Level