Global Banking & Markets Operations, Change Management, New York - Vice President

About the position

The Global Banking & Markets Change Management Team is seeking individuals to serve as program or project managers on high-priority initiatives within the Global Banking & Markets Division. The role partners with front-to-back business teams to design and implement solutions across the portfolio, using technical expertise and project management skills to influence working groups and deliver complex projects on time, within budget, and with high quality. The position leads strategic cross-divisional initiatives and helps connect project benefits to program and firm strategy. It provides governance and progress transparency to senior leadership, manages and escalates risks, removes program-level impediments, and partners with product owners on strategic vision, roadmaps, and demand prioritization. It also defines quality assurance and testing approaches, coaches teams on testing practices, and develops post-testing migration strategies.

Responsibilities

  • Lead complex, strategic cross-divisional initiatives in partnership with front-to-back business teams, including product, design, engineering, and operations.
  • Explain how projects and their benefits support program and broader firm strategy, and influence and shape that alignment.
  • Recognize, report, and escalate project risks to senior partners and oversee remediation.
  • Provide transparency into project progress, issues, timelines, and budgets by running governance forums with senior GBM leadership.
  • Identify and remove program-level impediments by leveraging stakeholders, sponsorship, and relationships.
  • Partner with product owners to establish strategic vision and forward-looking roadmaps, refine the demand backlog, and balance competing priorities.
  • Define quality assurance and testing approaches, coach teams on testing best practices, and develop post-testing migration strategies.

Requirements

  • Bachelor’s degree.
  • 7–12 years of relevant experience in business analysis, project management, or program management.
  • Finance industry experience.
  • Strong project management skills, including managing the full front-to-back project lifecycle: scoping, planning, defining deliverables, managing risks and issues, reporting status, and driving delivery.
  • A proven record of delivering results on time and to budget in cross-functional teams.
  • Excellent written and oral communication and interpersonal skills, including confidence interacting with senior stakeholders.
  • Extensive leadership experience, including empowering teams, situational awareness, increasing transparency, and resolving conflict on large-scale programs.
  • Ability to engage and influence stakeholders outside one’s direct control.
  • Strategic thinking, including identifying cross-functional issues, developing innovative solutions, and communicating implications across processes, systems, and teams, such as costs, risk, and service.
  • Hands-on approach and willingness to work with teams while coaching them toward efficient and effective performance.

Nice-to-haves

  • Related experience in technology strategy, a client service or business function, and/or management consulting.
  • Core knowledge of Global Banking & Markets.
  • Understanding of financial services and operations processes and procedures.
  • Knowledge of automated testing tools and frameworks.
  • Experience with JIRA, Confluence, or similar applications.
  • Knowledge of OKR frameworks and roadmaps.
  • Working knowledge of using AI to improve efficiency within financial services.

Benefits

  • Training and development opportunities.
  • Firmwide networks.
  • Benefits and wellness offerings.
  • Personal finance offerings.
  • Mindfulness programs.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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