Department Manager - Nike House of Innovation

The hourly rate for this position ranges from $32.08 to $48.12. Actual pay rate will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

Location & Store Type: Nike House of Innovation – NYC

Address: New York, NY

Starting Pay Rate:

Hours:Full Time – 34-40 hours per week, including nights and weekends

Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.

Join the NIKE HOI Team as a Department Manager

Bring retail to life in new ways as a House of Innovation Department Manager. With ground-breaking technology and personalized customization for your customers, you will continue to evolve and grow, remaining on the cutting edge of what’s possible. Your expertise is essential to creating not just a shopping experience but a true shopping destination.

We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.

As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues.

You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.

Putting Your Best Foot Forward

  • Three years of customer-facing retail or hospitality experience
  • One year of leadership experience
  • Demonstrated ability to recruit, build and lead high-performing teams
  • Proficient in Microsoft Office and retail business systems
  • Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling
  • Able to work mornings, weekends, nights, and holidays as needed
What You're Responsible For
  • Leading a team the helps keep all store functions running seamlessly.
  • Ensuring your store is staffed by attracting, assessing, and onboarding your future teammates.
  • Equip store employees with tools needed to succeed in their day-to-day responsibilities.
  • Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
  • Managing product life cycle from stockroom to visual merchandising and the sales floor.
#mynext: Be Empowered to Grow within Nike and Create the Future Be Rewarded for a Job Well Done
  • Medical, Dental and Vision Insurance
  • Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
  • 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
  • Accrued Paid Time Off and Holiday Pay
  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
  • Access to support through Optum Employee Assistance Program at no cost for you and your family
  • Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Aetna Careers Remote - Joblagii

Staff Systems Mainframe Engineer (Remote)

Product Manager: Finfra

senior payroll analyst (Remote, US)

Customer Support Representative - Disney Jobs at Home (United Kingdom) - Remote Work Opportunity with a Global Entertainment Leader

Call Center Agent (PT or FT - 100% Work From Home)

Technical Content Designer, Customer Service

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Airline Customer Service Agent - Los Angeles, CA

General Virtual Assistant - Data Entry

Work From Home Game Tester

Remote Online Chat Agent – Entry‑Level Customer Support Role (No Experience Required)

VP of Go To Market Strategy - United States

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Urgently Hiring: Disney Remote Data Entry Analyst – $28/Hour – Join the Disney Streaming Information and Examination Association

Beginner-Friendly Remote Jobs – Start Right Away

EntryLevel Freight Dispatcher Remote Earn to Weekly Annually

Remote Entry-Level Customer Service Representative

Delivery Associate - Amazon Packages

CDL A Truck Driver No Experience / Recent Grad or Experienced - Hiring Multiple Drivers

REMOTE Inbound Customer Service Agent

Dishwasher/Utility

Activities Assistant

National Geographic Photo Editing Intern, Summer 2024

Entry‑Level Remote Chat Support Opportunity

Data Entry Clerk - Remote Job

We’re Recruiting Yelp , Inc. Content Moderator – Work From Home

Online Tutoring Jobs in Las Vegas, NV | Earn with Wiingy

Remote Appointment Setter

Flight Attendant - Part 135 Luxury Resort Operations

Remote Chat Support Entry-Level

Chat Support

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seasonal Evening Chat & Email Customer Service Specialist

Event Warehouse Associate - Corporate

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Contributor

Remote Video Game Tester Jobs for U.S. Residents

Remote At-Home Support Advisor (College Program)

Experienced Remote Data Entry Specialist - Home Based Opportunity with UPS (No Experience Required) - Join a Culture of Excellence and Collaboration

Remote Out of Office Position / Data Entry (Hiring Immediately)

Licensed Remote Pharmacy Technician (Texas Only)

Watch Netflix (Tagger): $12-$46

Remote YouTube Content Creator & Channel Manager

Prime Now Shopper

Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

Permanent Job Online Remote Customer Service Rep at Southwest Airlines Jobs Job ID- 635 Job ID- 2833

Meat Cutter and Wrapper

RN Medical Reviewer II

Remote | Client Service Travel Coordinator | Entry Level