Customer Success Specialist - Virtual Fencing Technology (REMOTE)

Overview

The Customer Success Specialist will lead in delivering and developing training for end user customers. The position is responsible and accountable for training end users to successfully enter, interpret and analyze all aspects of sensor data. The role will work closely with end customers, technical support, and sales to ensure customer user experience and satisfaction with Vence grazing management technology.

Key responsibilities

  • Train end users to successfully enter, interpret and analyze the Vence technology data
  • Customize user portal and user reports to improve the user experience with software
  • Recommend changes to customers’ current processes allowing for full implementation of Vence technology
  • Consult with owners, managers and users as required to improve customer experience
  • Ensure all questions are expediently addressed, resolved and documented in CRM
  • Recommend additions to quick guides and customer communication for improvements
  • Assist with gathering testimonials, case studies and video clips
  • Actively raise issues and recommend improvements to support services
  • Use project management skills and organization to successfully manage multiple projects at once
  • Support the sales process where consultation is needed to help sales prospects feel comfortable with software and reports
  • Interface with Engineering to recommend improvements for Vence technology
  • Assist marketing to write newsletters and Ag media stories related to Vence technology
  • Work with Sales and Marketing to organize User groups and farm demonstrations

Education Minimum Requirement

  • Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.

Required Skills/Abilities

  • Demonstrated understanding of the beef industry and cattle grazing
  • Excellent interpersonal communication and presentation skills
  • Flexible and able to adapt to a changing environment
  • Able to quickly build trust and rapport with customers
  • Time management and strong organizational skills
  • Must possess a valid U.S. motor vehicle driver’s license without restriction
  • Excellent written, verbal and MS Office skills
  • Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction
  • Experience working with ranching community preferred

Current Employees apply through internal system; Current Contingent Workers apply through internal system. Note: URLs have been omitted in this refined version.

Legal and Workplace Information

US and Puerto Rico Residents Only: Our company is committed to inclusion and provides accommodations during the application process upon request.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. We comply with affirmative action requirements where applicable. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights materials.

U.S. Hybrid Work Model: Effective September 5, 2023, employees in office-based positions in the U.S. will follow a Hybrid model: three total days on-site per week (Monday - Thursday) and remote on Fridays, with variations by site or organization. This model does not apply to field-based, facility-based, manufacturing-based, or research-based positions, or roles designated as remote.

Compensation: The salary range for this role is $77,700.00 - $122,300.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits: Medical, dental, vision, retirement (401(k)), paid holidays, vacation, sick days, and other benefits. More information about benefits is available through the employer benefits page.

Application: Apply through the company careers site; the posting has an end date outlined in the posting.

Other notes

Travel: 75% travel may be required. Location and other: Remote/hybrid options may be available depending on role. Shift: Day shift. Valid Driving License: Yes. Hazardous Materials: N/A.

#J-18808-Ljbffr Experience: 3 years required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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