Customer Service Representative (Flexible Working Hours)

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We're sniffing out our next Customer Service Representative at Shag Bark Pet Retreat and Spa

—someone who can make every client feel like a VIP (Very Important Pet-parent).

Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.

At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.


Perks & Pay:

Telehealth , 401k and Pet Insurance

Pay starts at $16.00-$18.00/hour DOE + tips

Access your earned wages anytime with DailyPay.


Reporting To:

General Manager


What You Should Know:

  • You’ll be on your feet often—standing, walking, climbing stairs, wrangling leashes.

  • Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know).

  • Availability on evenings, weekends, and holidays required (pets don’t take days off).

  • Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig.

What You’ll Be Doing (Besides Being the Friendly Face Everyone Remembers):

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).

  • Answering phones with a smile in your voice and multi-tasking like a pro.

  • Touring new clients through the facility and selling the services that keep tails wagging.

  • Ensuring up-to-date vaccinations are on file—because safety first.

  • Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).

  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.

  • Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault.

  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.

  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.

  • Jumping in to support other team members whenever needed. We’re all in this together.

  • Other duties as assigned.


What You Bring to the Table:

  • You’re a people-person and a pet-person.

  • Previous experience in customer service or retail? Heck yes.

  • You’ve got solid communication chops—phone, in-person, email, you name it.

  • Multi-line phones and computer systems don’t scare you.

  • You're cool under pressure and know how to keep things professional (even when someone’s barking—and we don’t mean the dog).

  • You solve problems faster than a lab chasing a tennis ball.

  • High school diploma or equivalent required.

  • 1+ year of customer service experience preferred.


If
you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot.


This role has a split shift. Lunch breaks are 11 AM-1 PM or 1 PM-3 PM.

Shifts start at 6:30 AM Monday through Friday and at 7AM on Saturday and Sunday.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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