Call Center Assistant

Brief customers and agents on products and promotions and resolve complaints.Handle confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases.Monitor and update customer database and zone plan for sold out lots.Issue of temporary receipt and official receipt and arrange weekly sales collection as per scheduled for CIT purposes (until CDM in place).Ensure that all daily sales related documents are properly filed or documented.Update daily burial and urn or pedestal installation records, sold out lots and customer database for management review and analysis.Support front counter daily routine includes feedback customer’s inquiries and pick up phone call.Liaise with respective section or department to settle all problems related to service and operation work.To keep track of sales materials, forms & controlled of stock. e.g. Purchase Orders.Support Klang Site, during staff rest day, mobilise document for sales creation. SPM and aboveAble to speak and write in Chinese, Bahasa Malaysia and EnglishKnowledge in computer and MS Office Free ParkingCorporate environmentCareer growth opportunityAnnual LeaveMedical and Hospitalisation LeaveEPFSOCSOEISAnnual BonusMedical InsuranceTraining ProvidedPerformance Bonus

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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