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Bilingual Customer Service Specialist - Remote in Arlington

October 16, 2026

Requirements Description & Requirements Click here to watch our Real Job Preview! Maximus is currently hiring Bilingual Customer Service Specialist to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. W e invest in your success from day one! Enjoy a $1/hour pay increase once you have completed training. Bilingual candidates must be fluent in both Spanish and English. Please note, these are Full-time, regular employment opportunities and we offer Fully Remote working arrangements. This position requires residency in the State of Texas and within a 70-mile radius of the Dallas - Fort Worth/Arlington Metro area. Schedule Details: <ul><li> Our call center is open from 8AM - 6:30PM CST, Monday - Friday</li><li> 8 hour shifts are scheduled within the hours of operation </li></ul>Why Maximus? <ul><li>🎓 Training Completion Pay Increase – Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay. </li><li> 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences. </li><li> 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. </li><li> 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. </li><li> 📚 Tuition Reimbursement - Invest in your ongoing education and development. </li><li> 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. </li><li> 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). </li><li> 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. </li><li> 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. </li><li> 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. </li><li> 💰 Competitive Compensation - Quarterly bonuses based on performance </li></ul>Essential Duties and Responsibilities: <ul><li> Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. </li><li> Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. </li><li> Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. </li><li> Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. </li><li> Navigate multiple computer systems while interacting with customers and perform data entry accurately. </li><li> Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. </li><li> Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. </li><li> Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. </li><li> Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed. </li><li> Facilitate translation or interpretation services for non English speaking customers according to procedures. </li><li> Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. </li><li> Meet Quality Assurance (QA), productivity, and other key performance metrics. </li><li> Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures. </li><li> Perform other related duties as assigned by management. </li></ul>Minimum Requirements <ul><li> High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. </li><li> Must be fluent in English and specified secondary language. </li></ul> Job Requirements: <ul><li> Must be fluent in both Spanish and English</li><li> Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)</li><li> Ability to type efficiently</li><li> Continuously demonstrate a high sense of urgency and perform under pressure</li><li> Excellent Attendance (no time off during training)</li><li> Organization and work prioritization skills</li><li> Basic computer aptitude in Windows and/or Mac</li><li> Ability to handle 100+ calls a day, handle multiple repetitive calls</li><li> Bilingual candidates must pass a bilingual assessment </li></ul>Day 1 requirements: <ul><li> Must be able to work onsite on Day 1 for equipment training</li><li> Must be able to complete classroom and on-the-job training with no time missed. </li><li> Must be willing and able to work with webcam on during training and other meetings as instructed by management </li></ul> Home Office Requirements: <ul><li> A quiet, professional work-space free from distractions and background noise</li><li> A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided. </li><li> Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber</li><li> Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible</li><li> Internet Speed: Minimum of 20Mbps download & 5Mbps upload </li></ul>#HealthTexas #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH #TrendingJobs #c0rejobs #CoreCSR #maxcorp EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com . Minimum Salary $ 15.00 Maximum Salary $ 15.00

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...