<strong>About This Position<br><br></strong>Approximately 52 million passengers traveled through Phoenix Sky Harbor International Airport (PHX) in 2025, one of the busiest airports in the country in the nation's 5th largest city. PHX is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact of $44 billion annually.<br><br>The City of Phoenix Aviation Department is seeking a highly motivated team member that will enjoy the high-energy environment of PHX. The Airport Access Agent's primary responsibility is to perform difficult and skilled specialized data entry work in support of Transportation Security Administration Security Administration (TSA) regulated aviation security operations and programs. This position is the primary contact for employees and vendors to obtain airport security badges.<br><br>Additional responsibilities include completing accurate data entry and maintaining records for security badge and credential applications, including handling applicant Personal Identifiable Information (PII), and ensuring all badging requirements are met. Customer service skills are required to handle face-to-face transactions along with strong computer skills and the ability to multitask daily.<br><br>Essential duties of this position include and are not limited to:<br><br><ul><li>Assign appropriate security access. </li><li>Answer phone calls regarding badging inquiries and information. </li><li>Receive, verify, and process airport security badge applications. </li><li>Update Criminal History Records Check (CHRC) results in badging records. </li><li>Receive and process various payments and refunds. </li><li>Fingerprint applicants on an electronic system, verifying quality for submission. </li><li>Process end-of-day closing accounting transactions to ensure proper account crediting and debiting. </li><li>Submit security clearances and issue credentials for drivers. </li><li>Front-counter customer service, entailing explanation of the badging requirements and assistance with documentation required. </li><li>Review and verify applicant documentation for accuracy, completeness, and compliance with TSA and airport security requirements. </li><li>Support the day-to-day activities of the Public Safety & Security Badging Office, including assisting applicants in all phases of the security badging process. </li><li>Accept and evaluate identity documents as directed by TSA/Regulatory compliance; properly handles and safeguards Personal Identifiable Information (PII) and Security Sensitive Information (SSI).<br><br></li></ul>IDEAL CANDIDATE<br><br><ul><li>Customer Service Skills.</li><ul><li>Ability to interact with employees, contractors, vendors, and external agencies in a professional and helpful manner in a face-to-face, one-on-one setting, and/or telephone, or email.</li></ul><li>Knowledge of Security and Access-Control Requirements.</li><ul><li>Understanding TSA, airport, or facility security regulations; familiarity with badge types, access levels, and compliance requirements.</li><li>Knowledge of airport rules, regulations, and security training programs.</li></ul><li>Problem-Solving and Critical Thinking.</li><ul><li>Ability to identify inconsistencies, resolve issues, and escalate concerns when needed.</li></ul><li>Professionalism and Discretion.</li><ul><li>Maintaining confidentiality and working with high levels of trust and integrity.</li></ul><li>Ability to remain in a sitting position for extended periods of time.</li><li>Ability to accomplish tasks while maintaining compliance with federal, state, and local regulations.</li><li>Ability to use credentialing software, access¿control systems, and digital record¿keeping tools efficiently.<br></li></ul>SALARY<br><br>Pay Range: $21.97 to $30.92 per hour.<br><br>Hiring Range: $21.97 to $28.04 per hour.<br><br><strong>Pay Range Explanation<br><br></strong><ul><li>Pay range is the entire compensation range for the position classification.</li><li>Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.</li><li>Promotions occur when the last two digits of the pay grade increase.</li><li>Demotions occur when the last two digits of the pay grade decrease.</li><li>Lateral transfers occur when there is no change to the last two digits of the pay grade.</li><li>When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. <br><br></li></ul><strong>Benefits<br><br></strong>A comprehensive benefits package is offered which includes:<br><br><ul><li>Traditional pension with employer and employee contributions, click here for more details: Pension Information.</li><li>401(a) and 457 plans with employer contributions.</li><li>Choice of generous medical HMO, PPO, or HSA/HDHP plans.</li><li>Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.</li><li>Wellness incentive of up to $720 annually.</li><li>Dental, vision, and life insurance options.</li><li>Employer paid long-term disability.</li><li>Free Bus/light rail pass.</li><li>Tuition reimbursement program up to $6,500 per year.</li><li>Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.</li><li>Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.</li><li>Federal Student Loan Forgiveness offered through Savi.<br><br></li></ul>For more details, visit: Unit 003 Benefits<br><br><strong>Minimum Qualifications<br><br></strong><ul><li>Two years of administrative/clerical support experience, including direct customer service and working with complex computer filing systems.</li><li>Other combinations of education and experience that meet the minimum requirements may be substituted.</li><li>Must be willing to use a Google Authenticator from one's personal device to perform daily job duties.</li><li>All finalists for positions are subject to a criminal background check applicable to the department or position.</li><li>The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers. </li><li>Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.</li><li>For information regarding pre-screening and driving positions, click here.</li><li>The City job description can be found here.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>The minimum qualifications listed above, plus:<br><br><ul><li>Two years of experience in/with:</li><ul><li>Providing excellent customer service.</li><li>Money handling transactions.</li><li>Using Microsoft Office (Excel and Word).</li><li>Background checks, confidential record keeping, and auditing.</li></ul><li>Experience with identity management and access control systems.</li><li>Experience with airport operations, policy, and procedures.</li><li>Experience entering and retrieving data or information into or from a terminal, PC, or other keyboard device.<br></li></ul>RECRUITMENT DATES<br><br>Recruitment closes October 8, 2026. All materials must be received by 11:59 p.m. on this date.<br><br>This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.<br><br><strong>How To Apply<br><br></strong>Apply online by completing the required information and attaching,<strong> as one document</strong>, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.<br><br>WE ARE HERE TO HELP<br><br><ul><li>Job interviews may be held by video or audio conference.</li><li>If you are in need of computer resources, click here for free options.</li><li>Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.</li><li>Explore other Employment Opportunities with the City of Phoenix.</li><li>Subscribe to receive e-mail notifications about new employment opportunities.</li><li>If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.<br><br></li></ul>REFERENCE<br><br>Airport Access Agent, JC:01150, ID# 63027, 10/02/2026, USM, GO, Benefits:003<br><br>Building the Phoenix of tomorrow.<br><br>#DoWorkThatMakesPhoenixWork<br><br>City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.