Airline Customer Service Agent - San Jose, CA

Work Location is San Jose International Airport

Who We Are:

  • Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling support services for some of the world's finest airlines.
  • We currently operate in major West Coast airports and have recently expanded the Pacific Aviation service to the East Coast.

We Value Our Team:

  • Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities, and having fun along the way.
  • We know our 30-year success record in the aviation industry has been achieved by respecting, developing, trusting, and growing our team members.
  • At Pacific Aviation/SAS we don't just accept differences — we celebrate them and believe that a diverse team is a strong team.
  • We thrive on our varied backgrounds and perspectives for the benefit of our team members, our services, and our community.

What Our Team Does:

  • Our bright, ambitious, and motivated Customer Service Agents provide an amazing customer service experience for our airlines passengers throughout their entire journey at the San Jose International Airport (SJC).
  • Our agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.
  • Two of the main job responsibilities include:
  • Check-In Counters where our agents process passengers, check required IDs, print boarding passes, and tag their luggage.
  • Departure/Arrival Gates - our agents make boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation, and provide direction for deplaning domestic and international passengers.
  • This position requires standing and walking for the majority of the shift.
  • This position will also assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed.

What Shift You Will Be Working:

  • A four (4) to five (5) hour shift between the hours of 06:45 am and 11:15 am
  • You must be available to work a minimum of four (4) days per week (including weekends and holidays)

What We Are Looking For:

  • Teamwork
  • A Growth Mindset
  • Professionalism
  • Decision Making & Organization
  • An Eye for Detail

Requirements

  • Available to attend five (5) days of initial Onboarding and Computer Training.
  • Flexibility to work assigned shifts based on airline schedules.
  • Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times.
  • Possess a whatever it takes mindset.
  • Computer literate.
  • Legally authorized to work in the United States of America (USA) without sponsorship.

Benefits

Hourly pay rate $21.25

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

If all the above sounds great - then what are your waiting for? We welcome you to come aboard and join Pacific Aviation!

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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