Zeel Support Representative - Evening/Night Shift

Zeel Support Representative - Evening/Night Shift


Zeel, a leading provider of trusted health and wellness services, is looking for a smart, innovative associate to join our Support team Support Representatives are at the heart of the Zeel mission, providing best-in-class service to a wide range of clients, including medical patients, VA Medical Centers, and providers in the Zeel network.

In this role, you’ll ensure every interaction reflects Zeel’s commitment to a superb, 5-star consumer experience. You’ll assist clients and patients looking to book wellness and medical services, troubleshoot issues, manage multiple lines of communication, and proactively solve problems. The role requires exceptional multitasking abilities and strong communication skills.

This is an ideal position for someone who wants to join a fun, dynamic team dedicated to delivering stress-free, seamless wellness and medical experiences.

This is a full-time position and requires evening, weekend, and holiday hours - not a standard 9-5 role. This is a fully remote position, however, you must be physically located within the United States.


Possible evening/night shifts include 4pm-1am, and 5pm-2am EST


Responsibilities include:

  • Serve as the public face of Zeel by providing top customer and patient support for all inbound and outbound communications with Zeel users and Providers in the Zeel network
  • Engage with customers, patients and providers via text, live chat, email and phone
  • Handle escalations with frustrated customers and providers
  • Fulfill and schedule bookings with the requested providers in the Zeel network
  • Escalate top priority, critical issues to the appropriate team
  • Improve our documentation to help our Zeel users help themselves
  • Collaborating with other departments and fellow associates on projects as necessary

A successful Support Representative at Zeel typically has:

  • 3-4 years of experience in a customer service role
  • Exceptional verbal & written communication skills in English
  • Experience using a ticketing system, such as Zendesk or Kustomer
  • Empathy with customers and an ability to quickly size up situations and potential issues
  • The ability to use empathy to de-escalate difficult situations
  • An obsession with customer happiness - we measure CSAT and NPS
  • A roll-up-your sleeves mentality befitting our fast-paced startup environment

Perks include:

  • Flexible vacation time
  • Medical, dental & vision benefits
  • 401K (with company match)
  • Fully remote/WFH, equipment provided
  • Complimentary/discounted massages

About Zeel

Zeel provides best-in-class pain relief, medical testing, and musculoskeletal care from At Zeel, we're more than just a health and wellness platform; we're a team that thrives on collaboration, integrity and innovation. We offer a supportive environment of hands-on professionals in a purpose-driven culture. We're passionate individuals ready to tackle challenges, learn from one another, and create a next-generation health and wellness company based on non-opioid pain management and cutting-edge technology. Zeel allows customers and patients to seamlessly book in-home treatments through a nationwide network of 11,000 providers. Through massage therapy, physical therapy, AI-powered exercise, and behavioral therapy, we lift people out of mental and physical pain without the devastating side effects of prescribed and over-the-counter medications. We take special pride in serving our nation's veterans through VA Medical Centers in more than 20 states.


If you are an entrepreneur at heart looking for a place where your work can impact hundreds of thousands of Americans in need of care, consider joining us in our mission.


Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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