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Sr. Technical Product manager (Conversational AI & Employee Experience)

September 7, 2026

<div>Job Description<div>Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization’s goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will: -Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures. -Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market. -Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.). -Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration. -Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement. -Uses performance metrics to drive towards progress on identified strategies and initiatives. -Leverages OKRs (Objectives and Key Results) to drive roadmap priorities</div><div>Basic Qualifications -Technical Product Management experience</div><div>Preferred Skills/Experience<ul><li>Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms supporting IT, HR, workplace services, and employee experience initiatives.</li><li>Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.</li><li>Hands-on experience implementing Agentic AI architectures, autonomous workflows, multi-agent orchestration, and AI-driven automation solutions.</li><li>Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.</li><li>Demonstrated success leading Moveworks, Nexthink, ServiceNow, or similar Digital Employee Experience (DEX) and employee support platforms. </li><li>Strong understanding of enterprise APIs, event-driven architectures, integration platforms, workflow orchestration, and automation technologies.</li><li>Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI, security, privacy, governance, and compliance controls.</li><li>Knowledge of endpoint analytics, proactive remediation, self-healing technologies, digital workplace automation, and employee productivity platforms. </li><li>Proven ability to define AI product strategy using adoption metrics, conversation analytics, self-service optimization, ticket deflection, and business outcome measurements.</li><li>Experience leading cross-functional teams and influencing executives to drive enterprise AI adoption, organizational change management, and innovation programs.</li></ul>"This position is not eligible for visa sponsorship'"Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.</div>Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:<ul><li>Healthcare (medical, dental, vision)</li><li>Basic term and optional term life insurance</li><li>Short-term and long-term disability</li><li>Pregnancy disability and parental leave</li><li>401(k) and employer-funded retirement plan</li><li>Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>Up to 11 paid holiday opportunities</li><li>Adoption assistance</li><li>Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>Review our full benefits available by employment status here. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...