Sports Support Agent - Full Time (Las Vegas)

As a Sports Support Agent, you’ll play a pivotal role in delivering exceptional customer experiences by managing and resolving inbound Sports cases with precision and care. You’ll ensure every customer interaction is accurately documented and meets our high standards of quality and professionalism.


  • Lead Real-Time Case Management: Receive and resolve Sports customer contacts, ensuring timely and accurate resolution of customer cases within established service level agreements (SLAs).
  • Drive Service Excellence Through Insights: Partner with Customer Operations Management to analyze sports data and trends, identifying opportunities to elevate service quality and customer satisfaction.
  • Resolve with Precision: Utilize third-party back-office systems to investigate and resolve customer incidents swiftly and effectively.
  • Champion Customer Advocacy: Identify customer pain points and collaborate across departments to deliver clear, empathetic, and timely resolutions.
  • Become a Product Expert: Continuously expand your knowledge of platforms and products to confidently assist with a wide range of customer inquiries.
  • Partner with Internal Teams: Work directly with internal teams to uncover event related issues and implement effective solutions.
  • Build Strong Relationships: Foster positive, productive relationships with colleagues across all levels of the organization to support seamless case resolution.
  • Ensure Fair Dispute Resolution: Handle customer disputes in alignment with House Rules, escalating to appropriate managers when necessary to ensure fair outcomes.
  • Stay Compliant: Deliver resolutions that meet all State and Federal regulatory requirements, maintaining the highest standards of integrity and compliance.
  • Support Team Operations: Assist with administrative tasks and contribute to the overall efficiency and success of the Customer Operations team.
  • Be a Team Player: Take on additional responsibilities as needed, always with a focus on enhancing the customer experience.
  • Communicate Effectively: Maintain clear, consistent communication with Customer Operations Management to ensure alignment and transparency.
  • Adapt and Excel: Embrace other duties as assigned, demonstrating flexibility and a commitment to continuous improvement.

  • Customer Support, Sports knowledge, technical experience
  • Must be able to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Must be available to work nights, holidays, and weekends
  • Ability to multitask
  • Gives quick and effective speed of service
  • Able to handle complaints and challenging situations in a calm and patient manner
  • Maintain high standards, show initiative, proactivity, and professionalism
  • Flexibility to perform different tasks and follow procedures correctly
  • Has the drive and enthusiasm for personal development
  • Must be confident in one’s ability to assess situations and make informed decisions
  • Ability to manage a diverse range of activities and effectively prioritize responsibilities
  • Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)

ADDITIONAL REQUIREMENTS

  • Must be able to sit for extended periods
  • Must be able to type and talk on the phone for extended periods

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars . This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0754)

Amazon Warehouse - Shopper / Order Fulfillment Associate $17-$23/hr

UPS Part-Time Twilight Sort Associate

Hiring in Las Vegas:Dock Worker(Part-Time)

Delivery Driver - Competitive Pay, PTO & Growth

Sortation Warehouse Associate-Mobile,AL | Hiring

Amazon Warehouse

Amazon Warehouse

Amazon Delivery Driver

UHAUL Careers Remote - International Shipping Operations Representative - Customer Service and Logistics

Bilingual French – Remote Roadside Assistance Agent (Part Time)

Warehouse Office Support

Join Amazon in Birmingham as a 3rd Shift Inbound Dock Unloader

Warehouse Team Member

Amazon Delivery Driver

Customer Service Rep (100% Work From Home)

Inbound Retail Sales Rep (Work From Home)

Customer Service Rep (100% Work From Home)

Senior Station Manager

3rd Shift(Contract)-Yuma | Hiring

Area Manager II (Fulfillment & Operations)

Admissions Essay Reviewer/Teacher (Remote)

Teach English online with flexible hours

Package Handler - Part Time (Warehouse like)

Warehouse Associate II (Part-Time)

Amazon Warehouse Operator – Columbus, OH

Amazon Sortation Center Associate

Seasonal Warehouse Associate (Macon, GA)

LPN – 100% Remote

Remote Licensed Practical Nurse | Licensed Vocational Nurse Patient Advocate (Contract/100% Remote)

Amazon Warehouse - Shopper / Order Fulfillment Associate $17-$23/hr

Amazon Delivery Driver

Receiving 1st shift M-Thu 5:00 AM - 3:30 PM

Senior Program Manager, Capital Planning, Capital and Construction Business Operations

Amazon Warehouse Associate

Bakersfield Job:Full-time Night Shift Warehouse Unloader(Part-Time)

Warehouse Associate•Columbus,OH•Amazon | Hiring

Warehouse Associate - $26/hr +

Warehouse Associate - Nights - $28/hr +

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2715)

Distribution Center Associate

Warehouse Associate($19-$22/hr)-Sacramento,CA | Hiring

Deli/Bakery Team Associate

Sterile Processing Supervisor - Full Time - Bakersfield - Outpatient Surgery

Amazon Delivery Driver

Remote Insurance Verification Specialist, Specialty (Pennsylvania)

Strategy Planning Advisor

Remote Medical Billing & Coding Jobs (No Experience Required)

Call Center Specialist

Call Center Specialist