SIU Investigator

Job Description:

  • Conduct timely investigations, including recorded statements and interviews of claimants, witnesses, and employers
  • Provide timely status updates to the case manager and client
  • Document claim files clearly, accurately, and promptly
  • Maintain confidentiality and professionalism
  • Develop appropriate investigative action plans
  • Ensure accuracy, quality, and timeliness of evidence and compliance with applicable laws, legal codes, and governing agencies
  • Provide claim adjusters with investigation results and document findings
  • Determine whether additional evidence is required, including accident reports, scene reconstructions, witness statements, police reports, and expert opinions
  • Provide recommendations and decisions regarding investigative efforts
  • Perform detailed database queries and analyze and organize critical SIU investigation data
  • Evaluate state compliance referrals when questionable or suspicious activity is identified
  • Maintain active membership in professional organizations providing SIU assistance and resources
  • Establish and maintain relationships with law enforcement, government regulatory agencies, and insurance industry personnel

Requirements:

  • Extensive experience with claims across insurance lines, especially Workers’ Compensation claims
  • Strong investigative skills
  • Detail-oriented
  • Ability to recognize patterns of inconsistencies linked to fraudulent activity
  • Ability to interact with clients, repair shops, appraisers, and employers
  • Ability to work independently
  • Excellent verbal and written communication skills
  • Good organization and time-management skills
  • Knowledge of tools and techniques for insurance claims investigations
  • Proficiency with Word, Excel, Outlook, and Teams
  • Laptop computer, cell phone, audio recording device with download capability, digital camera, and tape measure
  • CFE or FCLS designations preferred
  • 5–10 years of claims and SIU investigation experience preferred

Benefits:

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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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