[Remote] Technical CS Associate, Blink

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Technical CS Associate to join Blink’s Customer Service Technical Support team. The role provides technical customer support for Blink’s home security products, helps customers resolve home networking and mobile device issues, recommends product improvements, documents solutions, and supports process automation and subscription services.


Responsibilities

  • Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Being a voice and advocate for our customers when something doesn’t feel right
  • Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
  • Acting as an advocate for our customers by reporting and acting on observed areas for improvement
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
  • Assisting with customer communication during Blink’s critical launches and support events
  • Working across the customer service spectrum to ensure a consistent and highest-quality level of support
  • Developing detailed knowledge about specific product lines and features
  • Driving projects that improve support-related processes
  • Supporting Blink Subscription service

Skills

  • • 2+ years of customer service experience
  • • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • • Experience with Microsoft Office products and applications
  • • Speak, write, and read fluently in German
  • • Work rotating shift schedules and variable days off

Benefits

  • Starting Day 1 of employment, Amazon offers EAP
  • Starting Day 1 of employment, Amazon offers Mental Health Support
  • Starting Day 1 of employment, Amazon offers Medical Advice Line
  • Starting Day 1 of employment, Amazon offers 401(k) matching

Company Overview

  • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and AI infrastructure. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.

  • Company H1B Sponsorship

  • Amazon has a track record of offering H1B sponsorships, with 7552 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

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