Remote Dental Billing Specialist – Dentrix Enterprise

Remote Dental Billing Team Manager– Dentrix Enterprise

Discover Dental Billing is a leading provider of billing and insurance posting services for dental practices across the United States. We are currently seeking a skilled and experienced Dental Billing Specialist with expertise in Dentrix Enterprise and Dentrix Ascend to join our growing remote team and act as it's central manager. You will be overseeing a remote team of 14 individuals who perform Insurance Verifications, Payment Posting, and Account Aging.

To be successful in this role, you must have recent, hands-on experience with Dentrix Enterprise and be able to begin working with minimal training or supervision. If you're looking to work from home and bring dependable billing experience to a collaborative and supportive team, we’d love to hear from you. The account you'll oversee is in the process of migrating to Dentrix Ascend. Your team will be working in both Enterprise and Ascend as the office fully transitions over the next 5-6 months.

This is a full-time, remote position. Applicants residing in Arkansas, Kansas, Missouri, or Texas get priority. Will consider other states with experience.

Responsibilities:

  • Oversee, review, and manage a team of 14 for dental insurance billing, payment posting and account aging using Dentrix Enterprise and Dentrix Ascend
  • Access client practice software remotely using a company-provided computer
  • Accurately post EOBs and reconcile insurance payments
  • Monitor and update patient accounts, including data entry, adjustments, and account notes
  • Communicate professionally with client offices regarding account updates and monthly changes
  • Generate and submit monthly account reports for supervisor and client review
General Qualifications:
  • Excellent written and verbal communication skills
  • Strong attention to detail and time management
  • Ability to work independently in a remote, home office environment
  • Reliable high-speed internet (Minimum 100 Mbps required)
  • Proficiency with Microsoft Office
  • Dependable and highly organized
Specific Qualifications:
  • Minimum 2 years of experience with Dentrix Enterprise
  • At least 4 years of dental insurance billing experience (2+ years preferred)
  • Strong understanding of insurance coordination of benefits and account adjustments
  • Familiarity with write-offs, secondary insurance billing, and accurate ledger management
  • Strong people skills and strong fortitude to manage team and client expectations
Job Type: Full-time

Expected Hours: 40 hours per week

Pay: $25.00 – $27.00 per hour (based on experience)

Benefits:

  • 401(k)
  • Health insurance
  • Dental insurance
  • Health savings account
  • Paid time off
  • Work-from-home flexibility
Schedule:
  • Monday to Friday
  • 8-hour shift
Application Questions:
  • If you are submitting full office UCR fees on claims and the office is in-network with a PPO insurance company and has posted contracted fees on the ledger using up-to-date fee schedules, will a write-off be required when you post a payment?
  • When a patient has dual coverage and the primary insurance has paid, can you apply an adjustment before receiving the secondary payment?
Experience:
  • Dental Insurance Billing: 2 years (Preferred)
  • Dentrix Enterprise Software: 2 years (Required)
Work Location: Remote

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Work Location: Remote
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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