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Principal Executive AI Strategist - Business Development, Amazon Connect Applied AI Solutions

September 16, 2026

This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is seeking an Executive AI Strategist to serve as a trusted AI advisor to F500 executives to help them transform their businesses using Amazon Connect's family of agentic applications. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services

These services deliver personalized experiences across a variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.

The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers' ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.

Key job responsibilities
- Build trusted relationships with C-suite executives and business leaders within the most strategic F500 Amazon Connect customers, partners, and prospective customers
- Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect and AWS Applied AI Solutions
- Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
- Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
- Create scalable programs and best practices to unblock challenges and drive growth
- Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
- Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms

A day in the life
You'll dive deep into Amazon Connect adoption data, market trends, and customer insights to identify growth opportunities, then translate those insights into actionable GTM strategies

You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.

Your day involves collaborating with both internal stakeholders-sales leaders, product teams, solution architects, customer success, marketing, and partner, etc, and external stakeholders - enterprise C-Suite executives, line-of-business VPs, procurement, and finance - to drive cross-functional alignment that delivers customer outcomes with Amazon Connect's AI capabilities.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection

Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...