Offsite Airline Check-in Agent GSC – USA Remote Jobs

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Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

You will...

Checking in guests at a busy airport in the rental car facilityo This is a Ground Security Coordinator (GSC) position starting at $17.00 per houro Full Time and Part Time Positions Availableo Must have the ability and availability to work weekends, open availability is preferredo Must be able to complete airline compliance training within company-given timeframeo Previous 1-2+ years of customer service experience is preferred - Paid Trainingo Benefits:- 401k - Medical Insurance - Dental Insurance - Vision Insurance

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

An Offsite Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding reputed company and tagging bags for airline passengers on departing flights from hotels, resorts, and convention centers. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment

  • Leadership experience preferred
  • Open the resort in a timely manner, GSC are scheduled to start as early as 4:45am
  • Establish the reputed company for the day
  • Have basic knowledge troubleshooting the computer equipment
  • Comply with all TSA and Airline Regulations.Immediately and warmly greet Guests as they approach the desk.
  • Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
  • number of bags being checked.
  • Input guest information for those who have not previously enrolled in the process.
  • Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
  • Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
  • Appropriately tag guest luggage with destination tags.
  • Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
  • Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
  • Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
  • Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
  • Must possess excellent verbal and written communication skills.
  • Maintain a positive, friendly and professional manner at all times
  • Organize and stock the RAC desk.
  • Uphold clients guest service guidelines and values.
  • Need to be able to manage payments (credit card) received from guests
  • At end of shift ensures that all excessive cages are removed by ASIG.
  • Answer telephones and guest questions.
  • The ability to manage simple addition.

You have...

Required Qualifications

  • Ability to work in the early morning rotation
  • At least 6 months experience in a face-to-face guest service position preferred
  • Data Entry and/or computer experience preferred
  • Ability to communicate clearly with guests and clients
  • Ability to work in outside weather conditions required
  • Knowledge of the airline or travel industry preferred
  • Must be eligible to work in the United States.
  • Must successfully pass the pre-employment criminal background screening.
  • Must pass pre-employment Dru
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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