Guest Experience Agent BWI Airport

Guest Experience Agent - Part-Time + Full Time

Minute Suites- Baltimore/Washington International Airport

Minute Suites offers private suites inside security that are clean, quiet, and safe. Guests are able to work, nap, relax & more!

We are currently hiring Part & Full time guest experience agents (GEA’s) who are outgoing, fun, & and highly motivated in fulfilling memorable guest experiences.

GEA’s will be paid $16/per hour plus earn commissions.

Important Job Functions will include:

  • Possesses knowledge of all Minute Suites services and products.
  • Maintain a highly groomed appearance
  • Adequately explain services and routinely handle guest check-ins.
  • Assertive suggestive selling at the beginning and end of guest experiences.
  • Ensure that the store is clean and well organized at all times.
  • Maintaining merchandise and visual displays
  • Performing routine inventory counts
  • Meticulously clean and organize suites to ensure quality
  • Answering phones and greeting guest properly and promptly
  • Scheduling & time management
  • Operating registers and Scanners
  • Light housekeeping and Deep cleaning when needed

Minimum Qualifications

  • Previous experience in hospitality, retail, or airport appreciated
  • Extraordinary customer service standards and integrity
  • Able to stand and be attentive for 8 hours
  • Basic computer knowledge necessary, including Microsoft Word, Excel, etc. (associate will be trained on POS)
  • Excellent communication skills
  • Positive attitude with an outgoing nature
  • Flexible availability including overnights, weekends, and holidays
  • High School Diploma or GED required

Please attach your resume. Qualified applicants will be contacted to schedule interviews.

Job Types: Full-time, Overnight, Commission

Salary: $16/ per hour + earned commissions

Job Types: Full-time

Benefits: Full-time employees only

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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