Customer Engagement Executive (BPO) - Remote Job

Job Information

  • Industry Education
  • Date Opened 04/06/2026
  • Job Type Full time
  • Work Experience 2+ Years
  • Remote Job

About Us

<div>Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.<br /></div>

About Us

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Job Description

This is a remote position.

At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.

Role Overview:


In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.


Key Responsibilities:

  • Connect with parents via calls and engage them in meaningful conversations
  • Provide clear and accurate information about Enthuziastic’s programs and offerings
  • Understand parent requirements and respond appropriately
  • Maintain a professional and empathetic approach during all interactions
  • Ensure timely follow-ups and consistent communication
  • Maintain accurate records of calls and interactions in internal systems
  • Coordinate with internal teams for seamless communication and support

Requirements

  • Strong verbal communication skills
  • Good listening and interpersonal abilities
  • Ability to handle conversations confidently and professionally
  • Basic computer knowledge (Zoho Tools, CRM tools)
  • Prior experience in BPO / calling / customer support roles preferred
  • Comfortable working in a structured calling environment

Preferred Skills:

  • Experience in voice process (inbound/outbound)
  • Background in customer engagement or support roles
  • Multilingual communication skills (added advantage)

What We Offer:

  • Stable and structured work environment
  • Training and onboarding support
  • Performance-based incentives
  • Growth opportunities within Enthuziastic
  • Supportive and collaborative team culture

Work Details:

  • Job Type: Full-time
  • Mode: Work from Home
  • Shift: Preferable Night Shift

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup.
  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  • Access to a wide learner base across countries and age groups.
  • Continuous support and development opportunities for instructors.
  • Competitive compensation based on experience and performance.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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